Effortless, Excellent and Effective

A complete Contact Center solution for your team designed to meet business challenges with customer friendly price offers

Effortless Contact Center experience

Allowing agents and supervisors better calling experience with less user actions to take making agent’s life easier while communicating.

Excellent User Interface

Easy to use and eye catching agent interface allowing them to focus on the customer rather then the application. Interface provides all customer information and contact center functionalities.

Effective Calling and Performance

Avidtrak Contact Center enables your business productivity to a boost by easing your call handling while providing flawless calling experience.

Market Competitive Pricing Click here to see Pricing and Signup

Package Offer Overage
Per Call Charges 50 $0.0325
Local Number 1 $1.00
Local Minutes (per min) 400 $0.05
Call Monitoring (per min) 50 $0.01
Consults 50 $0.0325
Transfers 50 $0.0325
Toll-Free Numbers 0 $2.00
Toll-Free Minutes (per min) 0 $0.07

Note: Overage charges will be applied after package offer fully used for each functionality until next renewal.

what’s included:

Good choice for new / small businesses seeking to improve their support experience

Receive inbound calls on screen

Outbound Campaigns

Multiple IVRs

Agent Scripts

Consult with agent / supervisor

Transfer calls to different skill / queue

Integrate with AvidTrak

Call Monitoring

Call notes and dispositions

what’s included:

Good choice for new / small businesses seeking to improve their support experience

Receive inbound calls on screen

Outbound Campaigns

Multiple IVRs

Agent Scripts

Consult with agent / supervisor

Transfer calls to different skill / queue

Integrate with AvidTrak

Call Monitoring

Call notes and dispositions

what’s included:

Good choice for new / small businesses seeking to improve their support experience

Receive inbound calls on screen

Outbound Campaigns

Multiple IVRs

Agent Scripts

Consult with agent / supervisor

Transfer calls to different skill / queue

Integrate with AvidTrak

Call Monitoring

Call notes and dispositions

Package Offer Overage
Per Call Charges 50 $0.0325
Toll-Free Numbers 1 $2.00
Toll-Free Minutes (per min) 275 $0.07
Local Number 0 $1.00
Local Minutes (per min) 0 $0.05
Call Monitoring (per min) 50 $0.01
Consults 50 $0.0325
Transfers 50 $0.0325

Note: Overage charges will be applied after package offer fully used for each functionality until next renewal.

what’s included:

Good choice for new / small businesses seeking to improve their support experience

Receive inbound calls on screen

Outbound Campaigns

Multiple IVRs

Agent Scripts

Consult with agent / supervisor

Transfer calls to different skill / queue

Integrate with AvidTrak

Call Monitoring

Call notes and dispositions

what’s included:

Good choice for new / small businesses seeking to improve their support experience

Receive inbound calls on screen

Outbound Campaigns

Multiple IVRs

Agent Scripts

Consult with agent / supervisor

Transfer calls to different skill / queue

Integrate with AvidTrak

Call Monitoring

Call notes and dispositions

what’s included:

Good choice for new / small businesses seeking to improve their support experience

Receive inbound calls on screen

Outbound Campaigns

Multiple IVRs

Agent Scripts

Consult with agent / supervisor

Transfer calls to different skill / queue

Integrate with AvidTrak

Call Monitoring

Call notes and dispositions

Clarifications on Pricing for Call Tracking Numbers & Minutes

AvidTrak Numbers come packaged with Call Tracking Software which comprises of a hosted software solution. The call tracking service is a prepaid service which is offered on a month-to-month basis.

Our service fee structure is broken up into:

  • Monthly recurring charges for phone number rental
  • Talk time minutes for inbound phone calls

Monthly Recurring Charges for Phone Number Rental

The phone number rental is collected in advance every month on the 1st of the month. We do not refund monthly rental fee after it has been deducted from your account.

Talk time Minutes for Inbound Phone Calls

Charges for talk time on the phone use accrue daily. Your account will be charged for the amount of talk time incurred by you.

AvidTrak Solves Call Tracking Problems!

Problems  Solutions

How many call tracking numbers do I need for keyword call tracking?

Use the Estimator tool to determine how many phone numbers you will need to perform keyword level call tracking.

What happens if my account balance drops below $0?

If your account balance drops below $0 services to your account may be suspended. It is therefore essential that your account always maintain a positive balance. In the event that your credit card is declined AvidTrak’s billing system will issue a warning email advising you of the issues evidenced with your card. It is therefore important that you keep your billing email updated. Your billing email on file may be verified and/or updated by logging into your account and clicking  My Account > My Account Setting.

How to make a one-time payment in lieu of automatic recharge?

If you do not wish to use the auto recharge payment feature and prefer to make one-time payment with your credit card to top up your account then use the Add Funds Through PayPal feature. Note: You do not need a PayPal account to pay through PayPal and you may use AMEX, VISA or MasterCard to in lieu of PayPal.

Why we do not offer “Use-it-or-Lose-it” Set Pricing Schemes

If you have been doing comparison shopping you may have come across pre-packaged bundled pricing offering you rates of $25 or $30 per month for a fixed set of local call tracking numbers with pre-purchased local call minutes.

These types of bundled schemes are “Use-it-or-Lose-it” pricing contracts which serve you well only if your-monthly-usage is exactly on the dot and is not ever under or over the limitation imposed by the call tracking company. In “Use-it-or-Lose-it” pricing contracts if you under use your service, the effective cost per number and per minute becomes much higher. And you will evidence the same higher tariff if you overuse your service through overage charges.

To keep our pricing fair and actual call tracking costs transparent, we offer our clientele the ability to pick as few numbers as they wish (even one number per account is allowed). Charges for call tracking minutes are also computed based on actual usage.

We Pair With Your Marketing Tools

AvidTrak connects to the tools you use to save you time and automate mundane work.

The power to engage billions of customers on a global scale

With our platform and your ideas, you can focus on the marketing that matters.

Millions of interactions across channels with 99.999% uptime

Choose from thousands of phone numbers in dozens of countries

10,000+ businesses trust AvidTrak for communications with enterprise-grade security

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